We deliver goods free of cost for orders of P350 or more, below P350 orders delivery charges will be charged P50 only.
Where do we deliver to?
We only sell and deliver to customers within the Republic of Botswana. Orders cannot be accepted for delivery outside Botswana or from persons resident outside Botswana.
We deliver to physical addresses in Gaborone and Francistown ONLY. Orders outside of these areas will be delivered to the nearest post office. For more information on post office delivery locations, please visit Botswana Post network.
We may not be able to deliver to certain locations. If we are unable to deliver to your location, we will inform you using the contact details provided and arrange for cancellation of the order or delivery to an alternative address.
How long does delivery take?
We aim to deliver orders within the time specified at the time of order confirmation. However, we cannot guarantee firm delivery dates. Our standard delivery time is 3-4 working days, depending on the payment method used.
We will notify you if we expect to be unable to meet our estimated delivery date.
Click and Collect orders
Click and Collect orders will be delivered to the selected post office branch within 2-4 working days. You will receive an email or phone call notification when your order is ready for collection. Post offices will hold the parcel for 7 days, after which it will be returned to us if not collected. You will need to provide valid identification before the post office releases your order.
You will be required to inspect the product for any faults, defects, or damage before signing for delivery. You should keep the receipt of the delivered product in case of future discussions with us about it.
We deliver in our standard packaging. Any special packaging requests are subject to additional charges.
You should take care when opening the product to avoid damage, especially when using sharp instruments.
Safe receipt of products
You are responsible for ensuring that you can safely receive the product at any reasonable time specified by us.
It is your responsibility to ensure that the products are sufficient and suitable for your needs and meet your individual requirements. We do not warrant that the products will meet your individual requirements, as they are standard and not made bespoke for any particular needs.